Customer Support Manager (Fintech)
sdk.finance/
Aprašymas
SDK.finance is looking for a proactive person who will be managing production activities and become the liaison between the client’s operational team and our development team.
Required skills:
- 2-3+ years of customer success/account management
- SaaS experience working with enterprise-level clients
- Client-focused solutions experience
- Ability to communicate client needs with staff
- Talent for influencing client management
- Negotiation, listening, communication skills, presentation, and time management skills
- Experience working with Jira/Confluence
- Good knowledge of Excel
- English - upper-intermediate +
It Will be a plus:
Experience with agile practice
Understanding of API based work
B2B FinTech experience
Responsibilities:
Develop and maintain long-term client relationships
Operate as the point of contact for customer’s operation team
Ensure clients receive requested info and services in a timely fashion
Communicate client needs and demands to the team
Track system performance metrics on a daily basis
Coordinate and prioritize tasks related to production
Create reports for customers
Performed quality checks, developed and reviewed performance reports, identified improvement areas, and implemented measures to improve performance levels and meet objectives.
Maintain user manual guides, education programs, and documentation.
Esminiai įgūdžiai
Reikalinga Patirtis
Apie poziciją
- Vietovė
- Vilnius, Lietuva
- Nuotoliniu būdu
- Taip
- Atlyginimas (Į rankas)
- €800 - 1200/Mėn.
- Trukmė
- Pastovus Darbas