Junior IT Customer Success Manager (day / evening / night / weekend shifts)
Customer Success Team For Those Who Are in It to Win It
Great products are not created by accident. Their success is ensured by hard-working
people, just like you. So why not join a talented team that is passionate about helping to create amazing things?
We’re looking for someone who loves to chat and is fluent in German or French. Open-mindedness and the ability to quickly adapt to changes are valued here a lot. This is a great opportunity to learn about the tech industry while working with TOP worldwide IT products!
So if you’re ready to take on the world – apply!
What You Will Do:
Communicate with customers via live chat and email;
Ensure excellent customer experience;
Answer customers’ queries & provide reliable information;
Work alongside techies to understand IT business logic;
Build and develop customer relationships that will turn clients into advocates;
Translate tech terms to human language and vice versa.
What We Expect:
Genuine interest in IT;
Fluent in English;
Eager to learn and grow;
Empathy and understanding - basically showing clients how important they are!
Helpful personality - we want our team to practice what we preach - being helpful not only to our clients, but also to others.
What We Offer:
Modern office with music studio, chill zone, table tennis, foosball, basketball, air hockey, xBox, sleeping room and more;
Always fully stocked kitchen - free snacks and drinks. Don’t worry, it’s on us!
Regular events & team retreats - we love team building, having special guests over or just grabbing a drink together;
If you have an injury - don’t worry! We have a professional in-house physiotherapist who will help you take care of your health;
Unique opportunities to grow - professionally and as part of the team which is on a path of conquering the world. Everyone says that, but we mean it!
Great team. Seriously - The Best!
We will get back to you as soon as we can, if your superpowers match the position you applied for.