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Application Support Technician

Application Support Technician


42% response rate

About the assignment:

Location
Göteborg, Sweden
Rate (after tax)
€6400-7000/month
Duration
Mid-term project (>6 months)
Extension
Yes
Remotely
No
Expire On
2017-11-22 (3 days from now)

Application Support Technician

HITCONTRACT

www.hitcontract.lt


Description:

For our client, we are looking for a Support Technician

Job description:
We are looking for an Application support technician, you will be tasked with carrying out user support, bug fixing and improvement activities for a specific application. The primary responsibility is to manage global application support by taking care of incidents and requests. The team you will join follows a well-defined process to ensure quality delivery. As a support technician, you carry out 2nd line support and is responsible for providing support services to our customers and users according to the Service Level Agreement. This requires communication with different global sites and departments as well as external customers, suppliers, and partners.
• Supporting customers by handling incidents and requests
• Analysing and resolving incidents
• Identifying potential solutions for defects
• Knowledge management by documenting and sharing knowledge
• Status communication to customers and stakeholders
• Providing improvement suggestions to improve deliveries
• Participating in maintenance and deployment activities

Required skills:
• Minimum 3 years of experience working as support technician
• Fluent in English, spoken and written
• Experience in most of the following areas: Knowledge on handling Java/JBOSS based application of Oracle 10/11, SQL o Unix/Linux
• Service-minded, analytical and problem-solving attitude

Preferred skills:
• Previous experience with application support

Required Skills

ROLE EXPERIENCE
Helpdesk & IT Support 4-5 years
LANGUAGE SKILLS
English Proficient Business Level (C1/C2)

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